A Decade That Reshaped Wealth Management:
Consumer expectations around fee transparency + The rise of automation in 401k plans
Trends Intro Paragraph
Before drawing the curtain on the past decade, let’s look back on the past 10 years and reflect on the many momentous developments in the financial services and wealth management industry. Perhaps the most significant 10-year span the industry has seen, advancements were led by technological capabilities and competitive pricing reductions. With a new year and new decade off and running, we asked leaders at Schwab to offer their perspectives on the most significant changes in the past 10 years and their impacts on investors.
Trend 5: Mary
Wealth Management Trend: Mary Quote
"At Schwab, we believe it’s crucial to deliver on clients' expectations for a modern investing experience. That means being easy to work with, making investing and advice more accessible to more people who need it, and offering products and services that are guided by transparency, value and the investor’s best interest. This is how we earn the trust and loyalty of our clients and lead the industry forward."
Mary Rosai, Senior Vice President, Schwab Investor Services and head of field and client experience and Schwab’s planning and portfolio group
Trend 6: Catherine
Wealth Management Trend: Catherine
"Helping employers achieve basic plan goals through effective retirement-plan design means we now can focus more on the individual needs of workers, providing greater personalization through financial wellness initiatives, investment advice and one-on-one coaching. That’s the next step."
Catherine Golladay, President, Schwab Retirement Plan Services
• Part 2 of a series: Downward pressure on advisor fee + The rise of subscription pricing for financial advice
Part 3 of a series
*Q2 2019 Schwab Retail Client Sentiment Survey
** 2018 Schwab Modern Wealth Survey
***2013 Schwab “Today’s Engaged Investor” Study
**** Q4 2016 Schwab Retail Client Sentiment Survey