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We believe our job is to help improve people's lives.
Through Clients' Eyes
Our employees describe what Through Clients' Eyes means to them.
Our culture: Through Clients' Eyes
Schwabbies are united by a singular strategy: to see through clients' eyes. It's what drives our outstanding service to clients and one another, and our innovation and growth.
"Through clients' eyes,", I mean, it has special meaning for me.
So when I think about "through the clients' eyes."
What I think of "through clients' eyes."
I think "through clients' eyes," it means putting yourself in their shoes. Think about it visually, it would be literally taking off my high heels and stepping into somebody else's loafers.
It really goes back to the golden rule.
For everything that I do, I would make sure I would appreciate that on the flip side.
I was really excited today because I helped a client who is 98 years old get into his account to go paperless.
My oldest was 103, actively trading, trading every day, actively involved with his investments. And I loved those calls.
One of my favorite conversations to have with a client is someone who calls in and who says "I've never done this before. I'm young. Help." I can personally identify with that.
I'm going to help that client's needs get met and that's what gets me up in the morning and gets me to work every day.
If I was just learning to trade, how I would like to hear this message? Sometimes I think, you "You know, how would my dad like to get this information.?"
It's our job to understand and listen to what the client wants and deliver.
Schwab has the clients' backs more than anything else. It really makes you feel like you can trust people when you hand them your money.
It's a cascading ripple effect from an internal client to the external client.
You know, you helped somebody today, and, you know, there's a chain reaction from that. You know, I helped someone internally, then they turn around and help another client, so it's a good feeling knowing, you know, you're supporting a larger cause in what you do every day.
We're focused on what's right for the people that we're trying to provide services for. And that's really what matters, that's why we're here.
I've never come across somebody at Schwab whose goal was just to sell every product or get as much commission as possible, it's not what we're in it for.
I think that we hire people that truly care about people. And I think that if you are a caring person and when you come to your job that usually shows.
I'm proud to say I work for Schwab. I know when people ask me where I work I say, "I work at Schwab." And they're like, "ohOh, you work for a good company." And I know I do.
Corporate recognition highlights
We are proud of our culture of service, teamwork, and seeing challenges "Through Clients' Eyes." Our culture truly differentiates Schwab and makes our company a great place to work. We place great value on the recognition we receive as an employer of choice, particularly those awards that are based on the feedback of our employees. Click here for the full list.
Top workplace recognition
Schwab ranked "Top Workplace" in the following major markets: the state of Arizona, Austin, Charlotte, Chicago, Dallas/Fort Worth, Denver, Indianapolis, Orlando, the San Francisco Bay Area and the state of Texas.
DEI 2020 Award
Schwab scored 90 on the 2020 Disability Equality Index.
Schwab has received a 100% rating on the Human Rights Campaign Corporate Equality Index since 2004.
2020 Best of the Best Recognition
Schwab has been recognized since 2012 by U.S. Veterans Magazine.
Military Personnel at Schwab
Our company has long had a special relationship with military personnel, as well as with their family members, because the values of those who serve our country align so well with the spirit of service at the heart of our strategy of seeing Through Clients’ Eyes.
Benefits of working at Schwab
For more than 40 years, we've been building a business designed to help people take control of their financial futures. The same applies to our people. That's why we invest in our employees and their futures, providing them with a valuable benefits package that not only helps them stay healthy, but also gives them complimentary financial advice.
Will and Amy videos
Engage in an impactful career
Will shares his story.
Ignite your passion to make a difference
Amy shares her story.
Schwab Financial Consultant Academy
The Schwab Financial Consultant Academy is a developmental rotational program that prepares individuals for a career as a Financial Consultant in one of our branches. We’re looking for a select group of individuals who will earn a spot on our team.
Schwab Intern Academy
The Schwab Intern Academy provides juniors, rising seniors, and graduate students the opportunity to experience Schwab's culture of service while challenging them with a structured blend of learning programs, team-building activities, networking opportunities, and enriching work projects.
Learn more about the Intern Academy >
The nine-month program hires new college graduates and gives them personalized onboarding, extensive training and development on technologies, and the soft skills required to be successful. NERDs have a host manager, a mentor, a buddy, a coach, and others who are dedicated to their success. NERDs get hands-on experiences to make them innovative and successful techies at Schwab.
Learn more about the NERD Program >