Viewpoints from Schwab Leadership

Schwab’s leaders are passionate not only about delivering a great experience for our clients, but also about the work they do and the areas of expertise in which they excel. Collected here in one archive are essays, presentations and other communications from Schwab’s senior management team on a range of topics – from diversity and leadership to innovation and the future of financial services.

Asking Questions

Our Industry & the Future | October 2017

Jonathan Craig, Executive Vice President, Client and Marketing Solutions, Charles Schwab

I’ve written previously about how much I believe in the power of investing. It’s why I come to work every day believing that the organization I am privileged to be part of makes a positive impact on individual investors and those who serve them. View Article

Schwab 1000 Index® ETF Launch

Our Industry & the Future | October 2017

Marie Chandoha, President and CEO, Charles Schwab Investment Management

This is an exciting week for Schwab because our new Schwab 1000 Index® ETF (SCHK) started trading.  

With an operating expense ratio of just five basis points (0.05%), the newest ETF in our line-up of low cost index funds offers exposure to the largest 1000 U.S. stocks, which is great news for investors.

The roots of the Schwab 1000 Index® go back to our founder and Chairman, Chuck Schwab. Chuck spearheaded the launch of the index, and the mutual fund that tracks it, back in 1991. Chuck is passionate about index investing, and I had the opportunity to sit down with him for a wide ranging conversation about indexing, and why it is such a powerful tool for investors. I am pleased to share his thoughts with you here. View article

Simplicity -- What Clients Really Want

Our Industry & the Future | September 2017

Marie Chandoha, President and CEO, Charles Schwab Investment Management

Psychologist Barry Schwartz wrote a book in 2004 titled The Paradox of Choice. In it, he recognized that choice is critical to wellbeing, and to autonomy. Still, he argued that Americans have more choices than any group of people ever has before, yet we don’t seem to benefit from it.

Three years later, in 2007, Apple released its very first iPhone, and gave us things we didn’t even know we needed in a telephone. They did it with just one product. In maybe three colors, with a couple of different storage capacities. View article

The Smart Questions Interns Are Asking (I’m Taking Notice)

Leadership & Management | August 2017

Walt Bettinger, President and CEO, The Charles Schwab Corporation

Every summer, I meet with over a hundred of our interns to answer their questions about our company, Charles Schwab, the financial services industry, and most importantly, how to embark on a fulfilling career. But every year, I learn from them too. And without fail, they inspire me with their enthusiasm and curiosity about what it takes to be successful and what’s in store for the future of our industry. View article

Missing the Data Point

Our Industry & the Future | August 2017

Jonathan Craig, Chief Marketing Officer, Charles Schwab

It’s true we’ve seen an explosion of data and analytical tools over the last few years, all with tremendous upside for marketing and sales. And that’s come with a lot of high expectations and hype. I think many companies miss the point about the power of all this data. View article

Paying My “Investing Tuition”

Investing Perspective | July 2017

Jonathan Craig, Chief Marketing Officer, Charles Schwab

I learned about the importance of saving very early in life and the power of investing in my early 20s. I didn’t grow up with lots of money, and neither of my parents invested in any real sense. My mother was a saver, and I learned her frugal habits early. As I became a young adult, all of my earnings went into paying off my student debt. But perhaps because I had debt that carried interest, I became interested in the power of investing and compounding interest. View article

Women in Financial Services – Power in the Pipeline

Diversity & Inclusion | May 2017

Marie Chandoha, President and CEO, Charles Schwab Investment Management

Here’s something you should know about me – my entry into financial services wasn’t really that deliberate. I feel like I entered the industry somewhat accidentally. There were signs of an interest in finance when I was young. I liked to play monopoly. I loved going to the bank with my mother. I was interested in how money worked. And I was really good at math, and later on thought finance would be a good way to apply those skills in a career. But I also know a lot of women who work in financial services, yet never imagined they would do so when they were young. View article

Schwab — Serving and Celebrating Independence for Three Decades

Our Industry & the Future | April 2017

Bernie Clark, Executive Vice President and Head of Schwab Advisor Services

At Schwab, we believe there is a better alternative to the full commission brokerage firm – both for investors and thousands of independent advisors looking for ways to offer clients more value and a better experience. And so for 30 years, Schwab has been an unrelenting champion of the independent advice model, helping financial advisors leave traditional wirehouses to start their own RIA firms...View article

My Number One Challenge as CEO

Leadership & Management | March 2017

Walt Bettinger, President and CEO, The Charles Schwab Corporation

It’s a well-known secret that executives, especially CEOs, often work within an information silo – where what they hear is what employees believe they want to hear – and bad news often struggles to find its way into their purview. I recently spoke with Hal Gregersen and the Harvard Business Review about this challenge. Hal appropriately titled his article, “Bursting the CEO Bubble,” and it's a good read for any employee from executive leadership to entry-level...VIEW ARTICLE

The Year to Raise Your Hand

Our Industry & the Future | March 2017

Marie Chandoha, President and CEO, Charles Schwab Investment Management (CSIM)

Have you ever heard - or maybe even told - a story like this before? It goes something like: early on in my career I was passed up for a promotion I felt I deserved but hadn’t communicated to my boss that I wanted. Like many others, that story is one of mine. And while it was a tough lesson at the time, I believe it helped pave the path for my career... VIEW ARTICLE

The Elegance of Indexing

Investing Perspective | January 2017

Charles R. Schwab, Chairman & Founder, The Charles Schwab Corp. & Anthony B. Davidow,VP, Schwab Center for Financial Research

Learn more about the power of indexing — and the rich variety of approaches it can take — in the following paper by the Schwab Center for Financial Research. View whitepaper

CEO Perspective

Our Industry & the Future | October 2016

Walt Bettinger, President and CEO, The Charles Schwab Corporation

Walt Bettinger’s perspective on factors driving financial services in the coming decade. View whitepaper

#IfIWere22: The Power of Humility

Leadership & Management | May 2016

Walt Bettinger, President and CEO, The Charles Schwab Corporation

When I was 22, I was 18 months out of college. On almost a whim, I decided to leave my secure job at a large company and spend my life savings to start my own business. It was a retirement plan administration business with an established sounding name – The Hampton Company (more about the name choice in a minute). How did I start putting my life savings (of about $2,500) to work? View article

The Best Kept $4 Trillion Secret in Financial Services

Our Industry & the Future | November 2015

Walt Bettinger, President and CEO, The Charles Schwab Corporation

This year marks the 75th anniversary of the Investment Advisers Act of 1940. This landmark law put a government and regulatory stamp of approval on a field of professionals – independent, registered investment advisors (RIAs) -- who for decades had been helping individuals plan and invest for their life goals as a trusted partner and counselor. In the succeeding years, independent investment advisors have exploded in number, and popularity. In the last 10 years alone, the profession has grown from $1.6 trillion to $4 trillion in assets under management, making it one of the fastest growing and most dynamic sectors in the financial industry. In my view, the RIA profession and its focus on serving the interests of its clients is the best kept $4 trillion secret in financial services. View article

What I Learned from Our Best Leaders

Leadership & Management | June 2015

Walt Bettinger, President and CEO, The Charles Schwab Corporation

For the past six years, our company has recognized up to 10 of our best people leaders with an annual award honoring their achievements and capabilities. Everyone from first-line managers to vice presidents are eligible for nomination by their teams, peers or anyone in the company, and we have recognized leaders from all those levels. These awards are not just an HR exercise. Developing great leaders is key to the success of our business because, in our experience, leaders play a central role in earning the engagement of our employees. View article

Lessons from the May Day Revolution

Our Industry & the Future | May 2015

Walt Bettinger, President and CEO, The Charles Schwab Corporation

Forty years ago, a revolution in investing began. May Day – as May 1, 1975, came to be known – was the effective date of the federal government’s mandate ending a nearly 200-year era of fixed investment brokerage commissions. The elimination of what was essentially a series of price controls and other anti-competitive regulations launched a decades-long transformation of investing services that is easy to overlook in the fog of history. View article

Heed the call for national financial fitness

Financial Literacy | March 2014

Carrie Schwab-Pomerantz, senior vice president, Schwab Community Services, and president, Charles Schwab Foundation

Every American wants financial security and the sense of freedom and confidence that it provides. After all, that's the foundation of the American dream. Yet ironically, when it comes to personal finance, we're leading ourselves down a path that is anything but secure because we've neglected to take the steps to achieve financial fitness. View article

Best Advice: Is This Better for Your Customers?

Leadership & Management | February 2014

Walt Bettinger, President and CEO, The Charles Schwab Corporation

Sometimes the best advice is humbling in its simplicity. That’s how I would describe the best advice I’ve ever gotten about business – from Chuck Schwab, shortly before I succeeded him as CEO. View article

Big Idea for 2014: Take Ownership

Our Industry & the Future | October 2013

Walt Bettinger, President and CEO, The Charles Schwab Corporation

Here’s a big idea for 2014 that doesn’t cost any money or depend on government funding or a big societal change. It’s a principle most of us have embraced and practice every day: ownership.Here’s a big idea for 2014 that doesn’t cost any money or depend on government funding or a big societal change. It’s a principle most of us have embraced and practice every day: ownership. View article

Trust Matters

Our Industry & the Future | September 2013

Walt Bettinger, President and CEO, The Charles Schwab Corporation

My view of the last five years since the September 15, 2008 collapse of Lehman Brothers is colored by the experience of the individual investor – millions of whom lost trust in the system following the financial crisis that brought about the dissolution of Lehman and many other parts of the industry. Five years out, that level of trust has improved. But only modestly. View article

Brokerage Products: Not FDIC Insured • No Bank Guarantee • May Lose Value

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law.

The Charles Schwab Corporation provides a full range of securities, brokerage, banking, money management, and financial advisory services through its operating subsidiaries. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (“Schwab”), Member SIPC, offers investment services and products, including Schwab brokerage accounts. Its banking subsidiary, Charles Schwab Bank (member FDIC and an Equal Housing Lender), provides deposit and lending services and products.

Schwab Advisor Services™ serves independent investment advisors and includes the custody, trading, and support services of Schwab. Independent investment advisors are not owned, affiliated with, or supervised by Schwab. Schwab Retirement Plan Services, Inc. provides recordkeeping and related services with respect to retirement plans.