Viewpoints from Schwab Leadership

Schwab’s leaders are passionate not only about delivering a great experience for our clients, but also about the work they do and the areas of expertise in which they excel. Collected here in one archive are essays, presentations and other communications from Schwab’s senior management team on a range of topics – from diversity and leadership to innovation and the future of financial services.

The Financial Gender Gap May Start Earlier Than You Think

Financial Literacy | October 2018

CARRIE SCHWAB-POMERANTZ, SENIOR VICE PRESIDENT, SCHWAB COMMUNITY SERVICES, AND PRESIDENT, CHARLES SCHWAB FOUNDATION

We’re all familiar with the stats. Women earn 80 cents to a man’s dollar. They are underrepresented in many of the highest paying occupations and are more likely than men to devote substantial time to unpaid household and caregiving responsibilities. Perhaps as a result, women are less likely to save and invest, seriously threatening their future financial security. But what you may not fully appreciate is that the seeds for this disparity are often planted at a young age. Read more

My Schwab Story

Leadership & Management | September 2018

Neesha Hathi, Executive Vice President and Chief Digital Officer

I remember my first weeks at Schwab – and the question I asked my new colleagues: “why did you come to Schwab?” Here’s my answer to that question… View Article >

Schwab's Senior Executive VP Sees Bullish, Retirement-Minded Investors

Our Industry & the Future | September 2018

JONATHAN CRAIG, EXECUTIVE VICE PRESIDENT, CLIENT AND MARKETING SOLUTIONS, CHARLES SCHWAB

What's on retail investors' radar? We asked senior executive vice president of Charles Schwab, Jonathan Craig, to share what he sees clients focused on in today's market. Watch the interview >  

Children of the Great Recession are coming of age.

Financial Literacy | September 2018

Carrie Schwab-Pomerantz, senior vice president, Schwab Community Services, and president, Charles Schwab Foundation

A recent Schwab survey about the money attitudes of young Millennials (ages 21 to 25) and Gen Z (ages 16 to 20) showed an interesting dichotomy: When it comes to their financial future, today's teens and young adults are both optimistic and unrealistic. Read more

2019 Market Outlook and How to Invest Wisely

Investing Perspective | August 2018

Liz Ann Sonders, Senior Vice President and Chief Investment Strategist, Charles Schwab & Co., Inc.

On an episode of the podcast So Money With Farnoosh Torabi, Liz Ann Sonders and Farnoosh Torabi discussed Liz Ann’s rise in the world of finance and the benefits of being a woman on Wall Street, advice for newbie investors and her outlook on where markets are headed in the next year. Listen to the podcast

A $5T Industry on the Move: Growth, Competition & Increasing Client Expectations

Our Industry & the Future | 07/18

Jon Beatty, Senior Vice President, Advisor Services

Over the years Schwab Advisor Services has been fortunate to have a front row seat to the incredible growth and transformation of the Registered Investment Advisor (RIA) profession through the dedicated custodial and trading services we have provided to them since 1987. We’ve seen organizational structures mature, back offices centralize, and robust technology deployed to create scale and modern experiences. The growth story continues today. Read the article

Schwab's Modern Wealth Index and Financial Planning

Investing Perspective | July 2018

Terri R. Kallsen, Executive Vice President, Investor Services

On an episode of the podcast So Money With Farnoosh Torabi, Terri Kallsen and Farnoosh Torabi discussed recent findings from Schwab's Modern Wealth Index, and answered listener questions about ways to plan ahead for big financial goals and managing money in your relationship. View Interview

Eat the Pancakes!

Leadership & Management | June 2018

Marie Chandoha, President and CEO, Charles Schwab Investment Management

A couple of years ago, Walt Bettinger, Schwab’s CEO, shared in an interview with The New York Times an approach he had used occasionally in interviewing final candidates for a position at Schwab.

He told the reporter that he would invite the candidate to breakfast, but that he would arrive early and ask the restaurant to mess up the candidate’s order. He wanted to see how the person would respond to receiving the wrong food and more importantly, how they treated the person behind the incorrect order. Read More

Gender Equity: A Goal We Must All Pursue

Financial Literacy | May 2018

Carrie Schwab-Pomerantz, Senior Vice President, Schwab Community Services, and President, Charles Schwab Foundation

As a commissioner on the San Francisco Commission on the Status of Women, Carrie Schwab-Pomerantz hosted a day-long event, the #GenderEquityChallenge Forum, which highlighted and encouraged corporate policies that advance women in the workplace. Here she writes about the unique challenges women face and why diversity isn’t just nice, it can also mean a better bottom line. Read more

Creating Marketing for Everyone

Leadership & Management | April 2018

Jonathan Craig, Senior Executive Vice President of The Charles Schwab Corporation

Since our founding, few things have been more important to us than the notion of serving the needs of all investors. It is the essence of why Chuck founded this firm. And it is why we take a very deliberate approach with our marketing to make sure we engage audiences in ways that are appropriate for everyone. Read more

Working Together to Help Kids Achieve a Brighter Financial Future

Financial Literacy | April 2018

Carrie Schwab-Pomerantz, senior vice president, Schwab Community Services, and president, Charles Schwab Foundation

Carrie Schwab-Pomerantz had a great chat with Beth Pinsker and Charles Best of  DonorsChoose.org where they discussed charitable giving as well as the need for financial literacy and how Schwab's partnership with DonorsChoose.org provides financial education to students and teachers across America. Watch the discussion here

Financial Literacy - It Matters. Today, Forever

Financial Literacy | February 2018

Lisa Kidd Hunt, Executive Vice President, Business Initiatives, Schwab & Chair, Securities Industry and Financial Markets Assoc.

Surprisingly, nearly two-thirds of Americans can’t pass a basic financial literacy test.[1] A lack of understanding about personal finance —living within one’s means, managing debt, saving and investing — is an issue that affects people from all walks of life and income levels. Read article

Top Wall Street Women: The Secret to Success in Finance

Our Industry & the Future | December 2017

Liz Ann Sonders, Senior Vice President and Chief Investment Strategist, Charles Schwab & Co., Inc.

How can women take on and excel in finance? Chief Investment Strategist @LizAnnSonders shared her perspective on @WSJPodcast episode “Top Wall Street Women: the Secret to Success in Finance” Listen to the podcast

Increasing Financial Literacy in the U.S.

Financial Literacy | December 2017

Carrie Schwab-Pomerantz, senior vice president, Schwab Community Services, and president, Charles Schwab Foundation

Carrie Schwab-Pomerantz has dedicated her work as the Chair and President of the Charles Schwab Foundation to increasing literacy education. Carrie joins Cheddar to explain how the Charles Schwab Foundation is partnering with different organizations to push education forward. View interview

Insights from IMPACT 2017

Our Industry & the Future | December 2017

Marie Chandoha, President and CEO, Charles Schwab Investment Management, Inc.

Just before Thanksgiving, I had the opportunity to spend four days with clients of Schwab’s Advisor Services business at IMPACT ™ which was in Chicago this year. If you haven’t been, it is the largest conference of its kind, and brings together the entire ecosystem that supports Registered Investment Advisors (RIAs) for an annual event like no other.

For me, IMPACT is always a terrific opportunity to hear what’s on the minds of independent advisors, which is important to my entire team.  View article

Marketing Lessons From Street Hockey

Our Industry & the Future | December 2017

Jonathan Craig, Executive Vice President, Client and Marketing Solutions, Charles Schwab

Charles Schwab's chief marketer Jonathan Craig urges CMOs to skate where the puck is going—and to be guardians of their companies’ actions. View article

Asking Questions

Our Industry & the Future | October 2017

Jonathan Craig, Executive Vice President, Client and Marketing Solutions, Charles Schwab

I’ve written previously about how much I believe in the power of investing. It’s why I come to work every day believing that the organization I am privileged to be part of makes a positive impact on individual investors and those who serve them. View Article

Schwab 1000 Index® ETF Launch

Our Industry & the Future | October 2017

Marie Chandoha, President and CEO, Charles Schwab Investment Management

This is an exciting week for Schwab because our new Schwab 1000 Index® ETF (SCHK) started trading.  

With an operating expense ratio of just five basis points (0.05%), the newest ETF in our line-up of low cost index funds offers exposure to the largest 1000 U.S. stocks, which is great news for investors.

The roots of the Schwab 1000 Index® go back to our founder and Chairman, Chuck Schwab. Chuck spearheaded the launch of the index, and the mutual fund that tracks it, back in 1991. Chuck is passionate about index investing, and I had the opportunity to sit down with him for a wide ranging conversation about indexing, and why it is such a powerful tool for investors. I am pleased to share his thoughts with you here. View article

Simplicity -- What Clients Really Want

Our Industry & the Future | September 2017

Marie Chandoha, President and CEO, Charles Schwab Investment Management

Psychologist Barry Schwartz wrote a book in 2004 titled The Paradox of Choice. In it, he recognized that choice is critical to wellbeing, and to autonomy. Still, he argued that Americans have more choices than any group of people ever has before, yet we don’t seem to benefit from it.

Three years later, in 2007, Apple released its very first iPhone, and gave us things we didn’t even know we needed in a telephone. They did it with just one product. In maybe three colors, with a couple of different storage capacities. View article

The Smart Questions Interns Are Asking (I’m Taking Notice)

Leadership & Management | August 2017

Walt Bettinger, President and CEO, The Charles Schwab Corporation

Every summer, I meet with over a hundred of our interns to answer their questions about our company, Charles Schwab, the financial services industry, and most importantly, how to embark on a fulfilling career. But every year, I learn from them too. And without fail, they inspire me with their enthusiasm and curiosity about what it takes to be successful and what’s in store for the future of our industry. View article

Missing the Data Point

Our Industry & the Future | August 2017

Jonathan Craig, Chief Marketing Officer, Charles Schwab

It’s true we’ve seen an explosion of data and analytical tools over the last few years, all with tremendous upside for marketing and sales. And that’s come with a lot of high expectations and hype. I think many companies miss the point about the power of all this data. View article

Paying My “Investing Tuition”

Investing Perspective | July 2017

Jonathan Craig, Chief Marketing Officer, Charles Schwab

I learned about the importance of saving very early in life and the power of investing in my early 20s. I didn’t grow up with lots of money, and neither of my parents invested in any real sense. My mother was a saver, and I learned her frugal habits early. As I became a young adult, all of my earnings went into paying off my student debt. But perhaps because I had debt that carried interest, I became interested in the power of investing and compounding interest. View article

Women in Financial Services – Power in the Pipeline

Diversity & Inclusion | May 2017

Marie Chandoha, President and CEO, Charles Schwab Investment Management

Here’s something you should know about me – my entry into financial services wasn’t really that deliberate. I feel like I entered the industry somewhat accidentally. There were signs of an interest in finance when I was young. I liked to play monopoly. I loved going to the bank with my mother. I was interested in how money worked. And I was really good at math, and later on thought finance would be a good way to apply those skills in a career. But I also know a lot of women who work in financial services, yet never imagined they would do so when they were young. View article

Schwab — Serving and Celebrating Independence for Three Decades

Our Industry & the Future | April 2017

Bernie Clark, Executive Vice President and Head of Schwab Advisor Services

At Schwab, we believe there is a better alternative to the full commission brokerage firm – both for investors and thousands of independent advisors looking for ways to offer clients more value and a better experience. And so for 30 years, Schwab has been an unrelenting champion of the independent advice model, helping financial advisors leave traditional wirehouses to start their own RIA firms...View article

My Number One Challenge as CEO

Leadership & Management | March 2017

Walt Bettinger, President and CEO, The Charles Schwab Corporation

It’s a well-known secret that executives, especially CEOs, often work within an information silo – where what they hear is what employees believe they want to hear – and bad news often struggles to find its way into their purview. I recently spoke with Hal Gregersen and the Harvard Business Review about this challenge. Hal appropriately titled his article, “Bursting the CEO Bubble,” and it's a good read for any employee from executive leadership to entry-level...VIEW ARTICLE

The Year to Raise Your Hand

Our Industry & the Future | March 2017

Marie Chandoha, President and CEO, Charles Schwab Investment Management (CSIM)

Have you ever heard - or maybe even told - a story like this before? It goes something like: early on in my career I was passed up for a promotion I felt I deserved but hadn’t communicated to my boss that I wanted. Like many others, that story is one of mine. And while it was a tough lesson at the time, I believe it helped pave the path for my career... VIEW ARTICLE

The Elegance of Indexing

Investing Perspective | January 2017

Charles R. Schwab, Chairman & Founder, The Charles Schwab Corp. & Anthony B. Davidow,VP, Schwab Center for Financial Research

Learn more about the power of indexing — and the rich variety of approaches it can take — in the following paper by the Schwab Center for Financial Research. View whitepaper

CEO Perspective

Our Industry & the Future | October 2016

Walt Bettinger, President and CEO, The Charles Schwab Corporation

Walt Bettinger’s perspective on factors driving financial services in the coming decade. View whitepaper

#IfIWere22: The Power of Humility

Leadership & Management | May 2016

Walt Bettinger, President and CEO, The Charles Schwab Corporation

When I was 22, I was 18 months out of college. On almost a whim, I decided to leave my secure job at a large company and spend my life savings to start my own business. It was a retirement plan administration business with an established sounding name – The Hampton Company (more about the name choice in a minute). How did I start putting my life savings (of about $2,500) to work? View article

The Best Kept $4 Trillion Secret in Financial Services

Our Industry & the Future | November 2015

Walt Bettinger, President and CEO, The Charles Schwab Corporation

This year marks the 75th anniversary of the Investment Advisers Act of 1940. This landmark law put a government and regulatory stamp of approval on a field of professionals – independent, registered investment advisors (RIAs) -- who for decades had been helping individuals plan and invest for their life goals as a trusted partner and counselor. In the succeeding years, independent investment advisors have exploded in number, and popularity. In the last 10 years alone, the profession has grown from $1.6 trillion to $4 trillion in assets under management, making it one of the fastest growing and most dynamic sectors in the financial industry. In my view, the RIA profession and its focus on serving the interests of its clients is the best kept $4 trillion secret in financial services. View article

What I Learned from Our Best Leaders

Leadership & Management | June 2015

Walt Bettinger, President and CEO, The Charles Schwab Corporation

For the past six years, our company has recognized up to 10 of our best people leaders with an annual award honoring their achievements and capabilities. Everyone from first-line managers to vice presidents are eligible for nomination by their teams, peers or anyone in the company, and we have recognized leaders from all those levels. These awards are not just an HR exercise. Developing great leaders is key to the success of our business because, in our experience, leaders play a central role in earning the engagement of our employees. View article

Lessons from the May Day Revolution

Our Industry & the Future | May 2015

Walt Bettinger, President and CEO, The Charles Schwab Corporation

Forty years ago, a revolution in investing began. May Day – as May 1, 1975, came to be known – was the effective date of the federal government’s mandate ending a nearly 200-year era of fixed investment brokerage commissions. The elimination of what was essentially a series of price controls and other anti-competitive regulations launched a decades-long transformation of investing services that is easy to overlook in the fog of history. View article

Heed the call for national financial fitness

Financial Literacy | March 2014

Carrie Schwab-Pomerantz, senior vice president, Schwab Community Services, and president, Charles Schwab Foundation

Every American wants financial security and the sense of freedom and confidence that it provides. After all, that's the foundation of the American dream. Yet ironically, when it comes to personal finance, we're leading ourselves down a path that is anything but secure because we've neglected to take the steps to achieve financial fitness. View article

Best Advice: Is This Better for Your Customers?

Leadership & Management | February 2014

Walt Bettinger, President and CEO, The Charles Schwab Corporation

Sometimes the best advice is humbling in its simplicity. That’s how I would describe the best advice I’ve ever gotten about business – from Chuck Schwab, shortly before I succeeded him as CEO. View article

Big Idea for 2014: Take Ownership

Our Industry & the Future | October 2013

Walt Bettinger, President and CEO, The Charles Schwab Corporation

Here’s a big idea for 2014 that doesn’t cost any money or depend on government funding or a big societal change. It’s a principle most of us have embraced and practice every day: ownership.Here’s a big idea for 2014 that doesn’t cost any money or depend on government funding or a big societal change. It’s a principle most of us have embraced and practice every day: ownership. View article

Trust Matters

Our Industry & the Future | September 2013

Walt Bettinger, President and CEO, The Charles Schwab Corporation

My view of the last five years since the September 15, 2008 collapse of Lehman Brothers is colored by the experience of the individual investor – millions of whom lost trust in the system following the financial crisis that brought about the dissolution of Lehman and many other parts of the industry. Five years out, that level of trust has improved. But only modestly. View article

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