Schwab reopens branches with a focus

on health and safety

Article

April 8, 2021

By Kristine Carl, Senior Team Manager, Corporate Communications

After a year that’s been described as “unprecedented,” “challenging” and “unrelenting,” there does finally seem to be a light at the end of the pandemic tunnel. As vaccines and therapeutic treatments make their way into communities in the United States and around the world, signs of a return to normal are increasingly visible. With that spirit of optimism, Schwab has reopened nearly all its branches across the country to public access.

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“The pandemic has been challenging for our employees and for our clients in a multitude of ways. We are proud of the role our branches have played in serving and supporting our communities and hope that their reopening can serve as a small symbol toward a sense of normalcy. In considering the reopening of our branches, we’ve taken a measured and methodical approach, investing in enhancements and new protocols that will enable business to be conducted in person while ensuring our employees, clients and prospective clients remain safe.”

Joe Vietri, Schwab’s Branch Network Leader
Joe Vietri, senior vice president of Schwab’s Branch Network and Executive Sponsor of WINS

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With branches opening their doors again to public access, Schwab team members are welcoming clients and prospective clients in to branches for in-person service that will feel both familiar and different. Although the pandemic upended a lot about life and how we live it, Schwab’s focus on putting the client first remains unchanged. Different, however, are the new lobby protocols and sanitation measures in branches, as well as the social distancing markings and contactless service options Schwab has put in place to promote individual safety.

Masks and wellness reminders – imperatives in slowing the spread of COVID-19 – are also in place in each Schwab branch, guidelines for employees and guests alike. All employees are required to wear a cloth face covering and, before entering a branch, must confirm they don’t have COVID symptoms. Clients and prospects are asked to do the same: wear masks inside Schwab branches, and to not enter a branch if they are experiencing COVID symptoms or have had recent contact with anyone diagnosed with or tested for COVID.

Additionally, the firm’s comprehensive branch reopening plan includes enhanced safety measures that reflect best practices outlined by the Center for Disease Control and Prevention (CDC) as well as regulations set by local authorities. These steps include:

  • Cleaning of high-touch items throughout the day
  • Observing social distancing among Schwab personnel and branch visitors
  • Contactless servicing options for check deposits and paperwork
  • Spacing out appointments and adapting measures for safe handling of documents and transactions that require interaction
  • Providing masks and hand sanitizer for visitors and employees

For those who prefer to continue working with Schwab remotely, branches are just a phone call away and Schwab is always available online through your computer or mobile device to help you manage your financial life with ease from the comfort of home.

“The health and well-being of our clients and our employees are our top priority,” said Vietri. “We also take seriously the role we play in helping our clients manage their finances and investments. Both imperatives have guided our strategy to reopen or branches. Whether clients choose to come in and see us or continue to work with us at a distance, we remain committed to helping them any way we can.”

TDA clients can access TDA employees at 80 Schwab branches and of the 57 standalone TDA branches, six are now open with more to come over the course of this quarter.

Here’s where to find a branch near you: https://client.schwab.com/Public/BranchLocator/ViewAllBranches_abc.aspx

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