Women in finance: Cheryl McCoy
By Melissa Brandon on 04/26/2018
“Being a woman in finance is about confidence,” says Cheryl McCoy, managing director of Workforce Analysis at Charles Schwab in Phoenix, Arizona. “It’s about having a cheerleader, a counselor, and a support system that can give you that vote of confidence.”
It’s that approach to her career that has taken Cheryl through the financial services industry and to Schwab. She joined the firm about two years ago leading brokerage teams and is now responsible for the workforce management for Schwab’s contact center groups.
“We manage the employee life cycle. Workforce planning touches almost every point in the organization, and we’re a critical component of the success of Schwab’s mission—to put the client first, each and every time,” says Cheryl. “The employee experience is an important component of that as well. My team is really focused on taking the word ‘shift’ out of shift work. That being said, our work encompasses more than just ‘shifts.’ We are strategic in providing innovative resources and ideas to shape what the future contact center workplace will look and feel like. My vision is that not only will our strategic ideas enable a higher degree of employee engagement, but will also capture scale and efficiencies—critical components to business.”
An Arizona native, Cheryl graduated with a degree in finance from Arizona State University and holds her master of business administration from the Thunderbird School of Global Management. She says her career has thrived in part because of the mentors she’s found.
“I think it’s a common misconception in finance that women aren’t attracted to the challenging roles,” says Cheryl. “But that’s why mentoring and sponsorship are so important. A mentor is a sounding board—someone who can coach, develop, and allow you a different perspective. A sponsor is someone who will advocate for you, even when you’re not physically present. Both are equally important. I have had both mentors and sponsors throughout my career, and their contributions have enabled me to grow and develop. I’m really passionate about paying that forward and mentoring other women.”
Away from work, Cheryl is a mother to two young children who love to spend time outdoors. Cheryl says there is a key to being a working mom. “There’s no such thing as balance. It’s about prioritizing appropriately and finding a support system. Being a mom has made me a better leader at work.”
Cheryl says she loves to challenge the status quo and stand up for what’s right. “My motto has always been to do the right thing, regardless if it’s in the scope of your role. Be fearless. Find your voice and use it to make big impacts.”
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