2019 Workplace & Industry Recognition
Schwab ranked as a top place to work in many of the places we call home.
• State of Arizona
• State of Texas
• Austin, Texas
• Charlotte, North Carolina
• Chicago, Illinois
• Dallas/Fort Worth, Texas
• Denver, Colorado
• Indianapolis, Indiana
• Orlando, Florida
• San Francisco, California
Top Workplace Awards
As a firm, we have an unshakable belief in our purpose and in our culture of service. As an employer, we are committed to helping individuals unleash their potential and achieve their dreams—challenging themselves as we seek to challenge the status quo on behalf of our clients. We place great value on the recognition we receive as an employer of choice, particularly those awards that are based on feedback from our employees.
Since 2013, Schwab has consistently been recognized as a top place to work, based on employee feedback in major markets where Schwab has significant concentrations of employees. In 2019, Schwab also received national recognition as one of The 50 Top-Rated Workplaces by Indeed, as a Top Employer by Careers & the disABLED magazine, and as a Readers’ Choice “Top 50 Employer” as compiled by Equal Opportunity magazine.
Each year since 2004, Charles Schwab has received a 100% rating on the Human Rights Campaign’s Corporate Equality Index. The index rates American workplaces on lesbian, gay, bisexual, and transgender equality.
For the eighth consecutive year, Schwab was recognized as one of the Best of the Best Top Veteran-Friendly Companies by U.S. Veterans Magazine and as a Best for Vets Employer by Military Times EDGE.
Ranked “Highest in Customer Satisfaction with Direct Retail Banking” in the J.D. Power 2019 Direct Banking Satisfaction Study.
Ranked “Highest in Customer Satisfaction with DIY Self-Directed Investors” in the J.D. Power 2019 Self-Directed Investor Satisfaction Study. Schwab also achieved the highest score in interaction, account information, commissions and fees, product offerings, and information resources.1
Ranked #1 in “Mobile App Customer Satisfaction with Investors” in the J.D. Power 2019 Mobile App Satisfaction Study. Schwab also scored highest in “range of services” and “speed of screens loading.” 2
Schwab ranked #1 overall in the 2019 Investor’s Business Daily “Best Online Brokers” Survey as well as the #1 spot in the following categories: Customer Service, Low-Cost/Free ETF Trading and Trade Reliability.3
Schwab ranked #3 in "Best in Class" Overall in 2019 by StockBrokers.com. Schwab also ranked "Best in Class" in the Customer Service, Research, Platforms & Tools, Education, Active Trading and Banking categories.4
Schwab’s investing website, Schwab.com, was recognized as an industry Leader, receiving the highest score for usability and the second highest score for functionality.5
In 2019, Charles Schwab was selected as one of the FORTUNE Top 50 ‘World's Most Admired Companies®’. Schwab also ranked #2 in the Securities and Asset Management category of the list.6
Walt Bettinger was recognized as one of the Top 100 CEOs in 2019 by the Glassdoor Employees’ Choice Awards.7
1 Charles Schwab received the highest numerical score in the DIY segment of the J.D. Power 2019 Self-Directed Investor Satisfaction Study of investors’ satisfaction who use self-directed investment firms. Visit jdpower.com/awards.
2 Charles Schwab received the highest numerical score in a tie in the J.D. Power 2019 US Wealth Management Mobile App Satisfaction Study of customers’ satisfaction with their wealth management mobile app. Visit jdpower.com/awards
3 From Investor’s Business Daily, January 28, 2019, ©2019 Investor’s Business Daily, Inc. All rights reserved. Used by permission and protected by the Copyright Laws of the United States. The printing, copying, redistribution, or retransmission of this Content without express written permission is prohibited. Results based on an Investor’s Business Daily (“IBD”) and Technometrica survey of 2,762 visitors to the IBD website between November and December 2018. Those individuals were asked to name and rate their primary online broker. Limiting data analysis to only those firms that were cited by 200 or more participants, six online brokers were ranked based on Customer Experience Index scores for fourteen separate attributes. For further information on how the ratings were calculated, see IBD’s Criteria and Methodology.
4 From StockBrokers.com “2019 Online Broker Review,” published February 19, 2019. Participation in the review is voluntary; a total of 16 online brokers submitted themselves for ranking for the 2019 review. The Online Broker Review assesses participating online brokers on 284 variables across nine categories: Commissions & Fees, Customer Service, Platforms & Tools, Research, Ease-of-Use, Offering of Investments, Education, Mobile Trading, and Banking. All categories, with the exception of Banking, are factored into the overall ranking. Star ratings are out of five possible stars and are based on a calculation that combines the variable assessment with an opinion score from 1–10, with 10 “very good” in StockBrokers.com ’s opinion. “Best in Class” are online brokers who have placed within the Top 5 for a category. Industry Awards are awarded based on the opinions of StockBrokers.com ’s research team. For further information on how the ratings were calculated, see StockBrokers.com ’s “How We Test.”
5 From The Forrester Investing Wave™: US Websites, Q4 2019. ©2019 Forrester Research, Inc. Opinions reflect judgment at the time and are subject to change. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. All other trademarks are the property of their respective companies. Unauthorized copying or distributing is a violation of copyright law. The Forrester Investing Wave is Forrester’s expert evaluation of the digital experiences that firms in a particular industry deliver to consumers. This research evaluates both the functionality integrated into each firm’s digital touchpoint, and the user experience (UX) that the touchpoint provides its users. Analysis focuses on a digital touchpoint in one industry per report, be it the desktop website, the mobile site, or the mobile app.
6 From FORTUNE Magazine, February 1, 2019. ©2019 Fortune Media IP Limited. FORTUNE and The World’s Most Admired Companies are registered trademarks of Time Inc. and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with and do not endorse products or services of Charles Schwab.
7 The 2019 Glassdoor Employees’ Choice Awards for the Top CEOs feature six distinct company categories. For each company category, company reviews and ratings from current and former employees were considered if left on Glassdoor.com between May 2, 2018, and May 1, 2019. Each list was compiled using Glassdoor’s awards proprietary algorithm, and each CEO approval rating was determined based on the quantity, quality and consistency of reviews during the eligibility time frame.