Cybersecurity Awareness

Nothing is more important to Charles Schwab than the trust our clients have in us—not only to manage their money and financial information safely, but also to protect their futures. From banking to social media accounts, more and more of our information is online and at risk. To meet this challenge, we infuse security into every layer of our business—from technology to strategy to culture.

Cybersecurity

Cyber-Savvy Tips

Cyber-Savvy Tips

At Charles Schwab we work together with our senior clients and their caregivers to help them understand the methods fraudsters use, and to work tirelessly to keep their data safe and secure. During these challenging and uncertain times, it’s more critical than ever to provide our clients with that much-needed peace-of-mind.

Below are videos offering a few examples of the type of scams that target our clients, and how to identify and combat them. For additional information about cybercrimes, read Cybersecurity: a cornerstone of client trust.

Cyber-Savvy Tip #1: Phishing

Phishing: If you see typos in your email, trash it

Phishing is one of the most common forms of online fraud and cybercrime.

Cybercriminals try to lure you with a fake email sent from what they have designed to appear to be a trusted source or contact that encourages you to click a link or open an attachment in order to extract personal account information.

Watch the video to learn how you can protect yourself.

Phishing emails: Learn what to look for

Opens in popup+ Transcript

VIDEO 1:

Upbeat music plays throughout.

Onscreen text: CYBER-SAVVY TIPS FROM SCHWAB

An animation of an older, white-haired woman speaking.

WOMAN: Scammers and fraudsters are constantly trying to take advantage of people like us. They must think we’re really gullible. That’s why it’s up to all of us to be the first line of defense to help protect our own assets.

An email appears that takes up the whole screen. It shows an underlined link.

The animated woman appears on the screen as if she’s inside the email.

WOMAN: You might get an email that looks urgent, or like it’s from a legitimate source. It’ll often have a link they hope we’ll click on. But look closely at the sender’s name, and hover over the link. There could be dead giveaways that it’s fake, like typos and errors.

The woman points to some of the typos in the body of the mail, then at the link.

WOMAN: If you click on the link, it might download a virus or malware into your computer to steal your info.

The woman grabs the link, looks at it disapprovingly, crumples it up, and tosses it in a trash can.

WOMAN (offscreen): So if you see typos in your email, trash it.

Onscreen text: SchwabSafe™

WOMAN: The Schwab Security Guarantee can provide some additional protection, but we’ve all got to be on our toes when we’re online.

Onscreen text: Schwab.com/SchwabSafe

WOMAN (offscreen): Learn more about online security and the Schwab Security Guarantee at Schwab.com/SchwabSafe.

Onscreen text: [Schwab logo] Own your tomorrow®

©2020 Charles Schwab & Co., Inc. (“Schwab”). All rights reserved. Member SIPC.

CC4547201 (1020-018C) (09/20)

 

Close

Fraudulent Pop-ups: Never give remote access

Cyber-Savvy Tip #2: Fraudulent Pop-Ups

Fraudulent Pop-Ups: When in doubt, pull the plug out

Pop-up messages used by criminals to perpetrate fraudulent schemes are a growing issue within the financial services industry.

Pop-ups are a tactic used in technology scams in which victims are contacted by what appears to be a technology support team to fix a fabricated issue or virus on their computer. Spotting these tactics will help you avoid falling for fraudulent pop-ups.

Watch the video to learn how you can protect yourself.

Opens in popup+ Transcript

VIDEO 2:

Upbeat music plays throughout.

Onscreen text: CYBER-SAVVY TIPS FROM SCHWAB

An animation of an older, white-haired woman speaking.

WOMAN: Scammers and fraudsters are working 24/7 to rip us off, so we all need to be aware of ways to keep our assets safe. They think because we’re older we’re defenseless, but I’m here to tell them they’re wrong. Here’s one way we can protect ourselves.

A computer screen that says “Account Locked” appears. The woman is next to the screen.

WOMAN: Fraudsters try to trick you by sending phony pop-up messages telling you to call a number because something’s wrong with your device or account. If you call the scammers, they say they need remote access to your computer to check on the issue.

WOMAN: But once they’re in, your screen might go black.

The screen goes black. The woman appears, parts the black screen as if it were a curtain, and steps through it.

WOMAN: Behind that black screen they’re actually transferring funds out of your account.

A Schwab account screen appears, with a cursor moving toward the Account Transfer button.

The woman disconnects an electrical plug.

WOMAN: So when in doubt, pull the plug out.

Onscreen text: SchwabSafe™

WOMAN: The Schwab Security Guarantee can provide some additional protection, but it’s still up to you and me to keep our lifetime of assets safe from scammers.

Onscreen text: Schwab.com/SchwabSafe

WOMAN (offscreen): Learn more about online security and the Schwab Security Guarantee at Schwab.com/SchwabSafe.

Onscreen text: [Schwab logo] Own your tomorrow®

©2020 Charles Schwab & Co., Inc. (“Schwab”). All rights reserved. Member SIPC.

CC4547201 (1020-018C) (09/20)

Close

Cyber-Savvy Tip #3: Phone Impostors

Phone Impostors: If you feel suspicion, follow your intuition

Along with online scams and frauds, thieves will pose as someone from a legitimate company. These are called impostors.

Watch the video to learn how you can protect yourself.

Phone Impostors: Hang up on them

Opens in popup+ Transcript

VIDEO 3:

Upbeat music plays throughout.

Onscreen text: CYBER-SAVVY TIPS FROM SCHWAB

An animation of an older, white-haired woman speaking.

WOMAN: Keeping client accounts safe is important to Schwab, but we all need to be on our toes to protect our own assets. For instance, along with online scams and frauds, thieves will try to get us over the phone, by posing as someone from a legitimate company. These are called impostors.

A smartphone appears.

Sound of phone ringing.

The woman is next to a gigantic smartphone screen. She jumps onto the green button and answers the phone.

WOMAN: Hello?

MAN ON PHONE (offscreen): Hi, I’m calling from Schwab, and I need your security code to unlock your account.

WOMAN: In this case, I didn’t contact them or try to access my account, so I’m not gonna give them my password or security code.

The woman steps on the red button to end the call.

WOMAN: Just hang up and call the company back. If you hang up on us, we won’t take it personally. Bottom line: If you feel suspicion, follow your intuition.

Onscreen text: SchwabSafe™

WOMAN: The Schwab Security Guarantee can provide some additional protection, but you and I are still the first line of defense against scammers.

Onscreen text: Schwab.com/SchwabSafe

WOMAN (offscreen): Learn more about online security and the Schwab Security Guarantee at Schwab.com/SchwabSafe.

Onscreen text: [Schwab logo] Own your tomorrow®

©2020 Charles Schwab & Co., Inc. (“Schwab”). All rights reserved. Member SIPC.

CC4547201 (1020-018C) (09/20)

Close

Fraudulent Webpages: Misspellings are a giveaway

Cyber-Savvy Tip #4: Fraudulent Webpages

Fraudulent Webpages: Always take a sec to doublecheck

Fraudsters and scammers think the elderly are more vulnerable to their tricks.

Be alert and protect yourself. The best way to beat them is knowing what to watch out for.

Watch the video to learn how you can protect yourself.

Opens in popup+ Transcript

VIDEO 4:

Upbeat music plays throughout.

Onscreen text: CYBER-SAVVY TIPS FROM SCHWAB

An animation of an older, white-haired woman speaking.

WOMAN: It seems like there are more scams and frauds than ever, especially digitally. Fraudsters and scammers think people like us are more vulnerable to their tricks. So we all need to be alert and protect ourselves. The best way to beat them is knowing what to watch out for.

A search engine page appears, showing search results.

The woman appears next to the screen.

WOMAN: Like when you search for a site. Fraudsters will embed search results with phony pages that may look like the real thing. But these pages often have misspellings.

The woman points to the first search result.

WOMAN: Just a reminder: At Schwab, we’ll never spell our own name wrong. So when you search for a site, always take a sec to double-check.

Onscreen text: SchwabSafe™

WOMAN (offscreen): The Schwab Security Guarantee can provide some additional protection, but it’s still up to you and me to do all we can to keep our assets safe from scammers.

Onscreen text: Schwab.com/SchwabSafe

WOMAN (offscreen): Learn more about online security and the Schwab Security Guarantee at Schwab.com/SchwabSafe.

Onscreen text: [Schwab logo] Own your tomorrow®

©2020 Charles Schwab & Co., Inc. (“Schwab”). All rights reserved. Member SIPC.

CC4547201 (1020-018C) (09/20)

 

 

Close

Scams are on the rise, so it's more important than ever to stay vigilant and take extra steps to protect your accounts.

In 2018 alone, victims of imposters scams lost $488 million, according to the Federal Trade Commission. Awareness is one of the most valuable tools that may help prevent you from becoming a victim. Click here to learn more about the 12 types of scams, how to protect yourself, and who to contact if you suspect a scam.
Learn more >

Woman looking at her tablet.
Man looking at his laptop in his kitchen.

Protect yourself against financial criminals

It's important that anyone who conducts their finances online or over the phone take advantage of ways to protect themselves from financial crimes. Here are a few resources to get you started.

Types of Cybercrimes and Tips for Protecting Your Digital House
More Tips for Protecting Yourself
Identifying and Avoiding Fraudulent Pop-Ups
Online Security Checklist

 

How to handle fraud or identity theft

If you suspect you’ve been the victim of identity theft or fraud, taking immediate action may help limit the impact.  Consult this checklist for steps regarding reporting, securing your systems, and more.

Woman looking at her phone while having a cup of coffee.

Beware of common security myths

If you think cybersecurity is just a technology problem, you are at risk. From securing passwords to adoption of the right tools, we all have a role to play in safeguarding our privacy. Here are some common myths that many people incorrectly view as fact.

Learn more

 

James Lyne

Cybersecurity

Cybersecurity: We are all in this together

Renowned cybersecurity expert, James Lyne, stopped by Schwab’s headquarters to share his unique perspective on cybersecurity and to answer questions.

Opens in popup+ Transcript

[BACKGROUND MUSIC]
[TITLE SLIDE]     Cybersecurity:  We’re all in this together 
James Lyne – Global Research Advisor at Sophos – Cyber security expert

1.    [TEXT SLIDE] Over the last 15 years, what have been the biggest changes in how cyber criminals carry out their attacks?  

2.    [JAMES LYNE SPEAKING] I remember in the kind of early days of malicious code how cybercriminals would handcraft their viruses. And I think the biggest change in the past 15 years is that now cybercriminals build products and services that they sell to other cybercriminals that generate the malicious code instead. That means so much more malware out there and a much greater chance, sadly, one of us is going to run into it.

3.    [TEXT SLIDE] How do you expect cyber criminals’ methods to evolve over the next five years and beyond? 


[JAMES LYNE SPEAKING] I think the one thing that you got to recognize about cybercriminals is that they’re masters of innovation. They’re constantly finding new ways to attack us and to make money from our data. We’ve… we’ve seen them evolve from selling information, to stealing financial data, through to ransomware, which is brilliant in its ubiquitous [?] of application, so to absolutely everyone. So I think increased scale, increased creativity in making money from our data, and probably targeting a wealth of new devices are the themes we’ll see in the coming year.

4.    [TEXT SLIDE] As internet connectivity finds its way into more devices, will that only increase the risks we face from cyber criminals? 


[JAMES LYNE SPEAKING] As a society, we’re in a place right now where we’re connecting literally everything around us at every moment.  Whether we’re at home or at work we’re constantly surrounded by new devices, mini-computers, that present an opportunity for cybercriminals to get unparelled influence over the physical world from the digital. And that’s a really scary trend when you look at the average level of security of these devices.  They’re quite deficient. That being said, I’m a fan of all this new technology. I don’t think there is too much Internet connectivity. I think it’s about doing it purposely and making sure that the safety and security standards are where they need to be.

5.    [TEXT SLIDE] How would you raise awareness with someone responsible for teenage children or elderly parents who are more vulnerable to attacks? 

[JAMES LYNE SPEAKING] Well, this is illusion that cybercrime is predominantly driven by super unblockable uber viruses, where the government or big security teams are going to deal with the threat. And well some of that is true. In reality, it’s down to each and every one of us to exhibit some simple behavior to keep ourselves safe online. So if it’s one thing that everyone can do is to spread the word to our colleagues, our friends, our families. You are a target. Don’t fall into the trap of thinking cybercriminals aren’t interested in you. If you have an Internet connection, they want your data and they want your device.

6.    [TEXT SLIDE] What are the best practices you would suggest to help keep data safe from cyber criminals? 

[JAMES LYNE SPEAKING] One of the questions I’m constantly asked by people is ‘How do I limit my exposure of my… of my data online when I’m sharing it with so many parties?’ And there’s really two specific things I’d call out.  Firstly, limit your service area of data.  If you don’t need to provide information to an organization for service don’t do it. The other one that really is extremely helpful is using a password manager. A lot of breaches where data is lost is often due to people recycling passwords or using a weak password. A password manager makes it much easier to have a higher level of data security online.
 

Close

P66

For more information on how we protect client accounts, visit our SchwabSafe page. 

0220-0TGD, 1018-8V52