JD Power 2026 U.S. Direct Banking Satisfaction Study
Highest in Customer Satisfaction for Direct Bank Checking Accounts
Awarded by JD Power | 2026
Recognized for 8 consecutive years
Charles Schwab Bank also scored highest in:
- Ease of moving money in and out of my checking account
- Managing my checking account through the mobile app
- Managing my checking account through the website
- Customer service for my checking account
- My level of trust with bank keeping my checking account safe and secure
Methodology
The JD Power Direct Banking Satisfaction StudySM evaluates the satisfaction and experience of consumers who bank with a branchless, online-only bank. The analysis explores satisfaction among customers who hold checking or savings account with online-only banks, and benchmarks performance across checking and savings brand lists. For more information, visit jdpower.com/awards.
Charles Schwab Bank received the highest score in the checking segment of the JD Power 2019–2026 U.S. Direct Banking Satisfaction Studies, which measures overall satisfaction with direct branchless banks. Visit jdpower.com/awards for more details. The JD Power 2026 U.S. Direct Banking Satisfaction Study is independently conducted, and the participating firms do not pay to participate. Use of study results in promotional materials is subject to a license fee.
